Privacy Policy

To provide stable and compliant digital services, we manage the following categories of information:

• Identity and contact data: Legal name, email address, phone number, and date of birth, used to confirm age eligibility (18+).
• Technical and device data: IP address, hardware identifiers, browser version, and system telemetry.
• Usage data: Chronological records of navigation and interaction with platform features.
• Transactional data: History of accounting operations, deposits, and withdrawals associated with your profile.
• Support data: Textual transcripts and metadata derived from customer support communications.

Processing is grounded in legal bases such as contract performance, legitimate interest in system security, compliance with legal obligations, and user consent where applicable. We use this information strictly for account management, technical support, fraud prevention, and the protection of our IT infrastructure.

Personal records are kept only for the duration necessary to achieve these purposes or as required by law. We do not sell user profiles to external parties. Access to your data is restricted to authorized internal personnel and technical service providers (infrastructure hosts, payment processors) bound by confidentiality agreements. Any international transfers are conducted using appropriate technical safeguards to ensure a standard of protection equivalent to Australian regulations.

We implement encryption, database segregation, and firewalls to minimize risks of data loss or manipulation. While no digital transmission can be guaranteed as entirely secure, we exert reasonable efforts to safeguard your data. You maintain the right to access, rectify, delete, or object to the processing of your personal information.

To exercise your privacy rights or request clarification, please contact our compliance team at: lukki_support@gmail.com. We may update this policy periodically, and changes will be communicated via this page.